Troubleshooting Invites & Sharing

Invitation Email Not Received

The most common issue with invitations. Here's what to check:

For the invitee:

1. Check spam/junk folder — Look for emails from AmnPass or noreply@amnpass.com
2. Check the correct inbox — Make sure you're checking the email address that was invited
3. Check in-app notifications — If you already have an AmnPass account, the invitation appears in your dashboard
4. Wait a few minutes — Sometimes email delivery is delayed

For the workspace owner:

1. Verify the email address — Check for typos in the invitation
2. Resend the invitation — Go to Workspace Settings → Members → Pending and click "Resend"
3. Try a different email — If they have multiple addresses, try another one

Email Address Mismatch

Error: "This invitation is for a different email address"

Why this happens: Invitations are tied to a specific email address for security. You must accept with the exact email that received the invitation.

Solutions:

• Log out and log in with the correct email address
• Create a new account with the invited email if you don't have one
• Ask for a new invitation to your preferred email address

Invitation Expired

Error: "This invitation has expired"

Invitations are valid for 7 days for security reasons. After that, they become invalid.

Solution:

1. Ask the workspace owner to send a new invitation
2. Accept promptly this time

Pending Share Request Not Visible

"I was told someone shared something with me, but I don't see it"

Check these things:

1. Correct workspace: Use the workspace switcher to select the workspace where the item was shared
2. Notifications: Check the notification bell/icon for pending requests
3. Email: Check your email for a share request notification
4. Already accepted? If you already accepted, look in your vault items

Can't Share With Someone

"I'm trying to share but the person doesn't appear in the list"

Reasons this happens:

• Wrong workspace: They're not a member of your current workspace
• Invitation pending: They haven't accepted your workspace invitation yet
• Different workspace: They're in a different workspace than the one you're viewing

Solutions:

1. Check the workspace switcher — are you in the right workspace?
2. Go to Workspace Settings → Members to see who's actually in this workspace
3. Invite them if they're not a member yet
4. Wait for them to accept if the invitation is pending

Wrong Workspace Context

Many issues come down to being in the wrong workspace. Here's how to fix it:

1. Look at the workspace switcher in the navigation
2. Verify it shows the workspace you expect
3. If not, click it and select the correct workspace
4. Retry your action (sharing, viewing items, etc.)

Still Having Issues?

If none of these solutions help:

• Contact our support team with details about the issue
• Include: which workspace, what you're trying to do, and any error messages

Related Guides

• How workspaces work
• How to invite team members
• How to share passwords in a workspace
• How to switch workspaces